SEA Team Aces TSA Inspections

SEA General Manager Mimi Seretse

The Transportation Security Administration (TSA) continues to ramp up its efforts as we get closer to the summer months. Our team at the Seattle-Tacoma International Airport recently passed multiple inspections from TSA. The inspections took place on Eva Air and Cathay Pacific Airways flights.

General Manager Mimi Seretse, Hassan Ali, and Adan Ali were the team members that handled the inspection by TSA Officer Phillip Hammond. Our team checked for identification and badges as part of the inspections. Our catering side was also inspected as well. According to Seretse, Officer Hammond was pleased and thanked the team for being on point. This is a great example of what we mean when we say people make the difference. Great job to Mimi and her Seattle-Tacoma team!

BOS Team Passes TSA's Tests

BOS General Manager & Northeast Regional
Director of Operations George Nikolouzos

As flights start to ramp up with the warmer weather, so do the efforts by the Transportation Security Administration (TSA). Within the last few weeks, the TSA has been inspecting and testing various airlines for security threats. Our FSS team at Logan International Airport has done an amazing job thwarting the TSA’s attempts. Last week, our aircraft guards passed their TSA inspections for Qatar Airways. In one case, the TSA placed a fake gun inside a catering truck. One of our guards found it. In the second case, the TSA broke the seals on a catering truck. Again, one of our guards found the broken seal and reported it.

Over the weekend at Boston, another FSS employee, Angie, stopped TSA agents from boarding a Viva Air flight. The agents tried getting in line with the passengers and sneak on. Angie stopped them from getting onto the jet bridge while scanning passengers’ boarding passes.

Flight Services & Systems would like to thank the Boston team for their continuing efforts and being mindful of their surroundings.

FSS Employee Passes TSA Test

On February 17^th, FSS employee Rashel Quezada performed a security search on a Viva Air Columbia flight. During the search at Logan International Airport, Rashel found a fake gun that was planted by the TSA. As the TSA regularly performs these tests, our employees are mindful, alert, and well-trained on what to look for. Great job, Rashel!

Eagle Eyes at DFW

Flight Services & Systems would like to thank Taloria Parker, a security officer at DFW. Taloria passed a TSA test that involved broken seals. Upon noticing the broken seal, she informed management and verified the seal was broken. The TSA inspector noted that Taloria did exactly what she was supposed to and she passed the test. Congratulations to Taloria!

FSS Employee Finds Pocketknife at ORD

FSS Employee Nisan Shamoon

While performing a security pat-down on another vendor’s employee, Nisan Shamoon found a pocketknife. The employee was trying to enter an aircraft when the pocketknife was found. According to ORD General Manager Anna Graca, “Maureen was very happy from British Airways”. We are certainly proud of Nisan and his efforts. Great job, Nisan!

Employee Spotlight: Russell DuPont

Russell DuPont, wheelchair agent at Boston, is February’s Flight Services & Systems’ Employee Spotlight. During January, we received so many compliments about Russell’s efforts, generosity, and friendly demeanor. One of the people who Russell helped had this to say about him:

"Russell met me at the airplane and was extremely courteous and helpful. My leg was extremely painful, and he cheered me up and made my night happier. He helped me get my luggage and then got me to the taxi that was waiting for me and was extremely, extremely helpful to the whole process…” – Pasquale Frisoli

This isn’t Russell’s first time being recognized. He was featured in February’s 2019 Flight Plan, which you can read by clicking here. Thank you for your amazing effort, Russell, and keep up the great work!

Welcome Aboard, Ryan Horvath - FSS's New Communications Manager

Ryan Horvath - Communications Manager

Flight Services and Systems in Cleveland, Ohio would like to welcome Ryan Horvath to the team as its new Communications Manager.

Mr. Horvath comes to FSS from the kitchen cabinet industry where he worked as a graphic designer and marketing specialist.

He earned a bachelor’s degree in digital media design with a minor in marketing from Baldwin Wallace University. He was also a member of the Digital Marketing Clinic at Baldwin Wallace University.

He gives back to his community by participating in the annual Monster Mutt Dash that benefits a local animal shelter as well as regular donations to St. Jude Children’s Research Hospital.

Mr. Horvath’s experience in building successful social media marketing campaigns, as well as his eye for design and page layout, will assist the company with various marketing initiatives.

Flight Services & Systems, LLC is an aviation service company headquartered in Cleveland, Ohio, founded in 2000. We've continued to grow and expand throughout the years providing Ground Handling and Passenger Services to multiple airports and airlines throughout the US. FSS can service a range of aircrafts from smaller charter flights to larger wide bodies. They currently operate in 15 airports in 12 states, with approximately 1,500 employees serving over 80 airlines and airports. Find out more at fsspeople.com

Welcome Aboard, Nick Poorbaugh - FSS's New VP of Sales and Marketing

Nick Poorbaugh - VP of Sales and Marketing

Flight Services and Systems in Cleveland, Ohio recently added Nick Poorbaugh to its executive team as Vice President of Sales and Marketing.

Mr. Poorbaugh comes to FSS from a long and successful history in the publishing and contract security industries where he served in managerial roles in sales and marketing capacities.

He earned a bachelor’s degree in communications from the University of Toledo and is working toward an MBA at Kent State University.

He has been active in the community with multiple regional and local chambers of commerce, community organizations and the American Advertising Federation – Akron Chapter.

Mr. Poorbaugh will bring his experience as a leader to the sales department to help build a cohesive team across Flight Services and Systems locations nationwide with a focus on service, security, training and convenience. He will also assist the company as it looks to build its footprint in the industry through various new marketing initiatives.

Flight Services & Systems, LLC is an aviation service company headquartered in Cleveland, Ohio, founded in 2000. We've continued to grow and expand throughout the years providing Ground Handling and Passenger Services to multiple airports and airlines throughout the US. FSS can service a range of aircrafts from smaller charter flights to larger wide bodies. They currently operate in 15 airports in 12 states, with approximately 1,500 employees serving over 80 airlines and airports. Find out more at fsspeople.com

New Orleans (MSY) Flight Services & Systems Employees Report Suspicious Behavior

Flight Services & Systems would like to recognize Nelson Doubarere (left) and Taylor Samuels (right) for reporting suspicious behavior. During a British Airways flight operation on January 17^th, 2020 at Louis Armstrong New Orleans International Airport (MSY), Taylor noticed ground handlers from a neighboring airline near the baggage cart. While it is not unusual to have ground handlers near the gate during a British Airways flight, it was their location to the baggage cart that first tipped Taylor off. He witnessed them throw something into the baggage cart. Upon inspecting the baggage cart, Taylor notified Nelson of the incident. Nelson also inspected the baggage cart and notified AVCOM and FSS General Manager, Jennifer Ferstl, of the incident. The package ended up being of interest to law enforcement officers and they were called on the scene to remove the package. Flight Services & Systems would like to thank Nelson and Taylor for their efforts in aviation safety and security.

Boston (BOS) Flight Services & System Employees to be Honored at Massport Awards

Flight Services & Systems Wheelchair Agent, Spartak Male (pictured) has been selected as a recipient for the Boston Logan International Airport Logan Stars Award. The Massachusetts Port Authority established this program to recognize individual employees of our tenants and aviation business partners who have made a noteworthy contribution to the Logan Airport community as a whole. Male was nominated by Tom Clarkson of Flight Services & Systems for his outstanding efforts.

“As Director of Aviation for Massport, I want to personally thank you for your exceptional service which led to your selection, and for the work you do each day to make this airport the success it is today,” said Edward C. Freni – Director of Aviation at Massport. “Your dedication and exemplary efforts set a great example to all of the Logan Airport community. Congratulations again and thank you.”

Also being honored by Massport from Flight Services & Systems are Aircraft guard, York Attivor and Security Officers Mulubirhan Meles and Sahle Namaga for their work with Emerites airline.