FSS Milestone Anniversaries - November 2020

FSS would like to recognize our employees who have been with us throughout the years. Celebrating milestone anniversaries in November are:

5+ Years

  • Angela Fallo (CHS) - 9 years
  • Allan Saulle (PWM) - 9 years
  • Sarah Merrill (PWM) - 9 years
  • Jonah Cornett (BOS) - 7 years
  • Prudence Mack (PWM) - 6 years
  • Abdirahman Abanuur Abukar (BOS) - 5 years
  • Etalemahu Worku Woldegebriel (BOS) - 5 years
  • Joseph Desilus (BOS) - 5 years
  • Karim Fantes (BOS) - 5 years
  • Loubna Rabah (BOS) - 5 years
  • Marie Elisee (BOS) - 5 years
  • Mimoza Ajdini (BOS) - 5 years


FSS Employee Recognized by Alaska Airlines in CHS

Mieisha Williams
CHS Customer Service Agent

Flight Services & Systems (FSS) would like to congratulate Mieisha Williams on her recognition from Alaska Airlines. Mieisha is a Customer Service Agent at our Charleston International Airport operation.

Mieisha was one of five people recognized for Alaska Airlines’ Beyond Service Recognition Program for August 2020. One of Alaska’s passengers commented on Mieisha’s positive attitude and caring actions in one of Alaska Listens surveys.

As part of the recognition, Mieisha has been awarded two roundtrip VTAs! On behalf of General Manager Cody Jackson, congratulations, Mieisha!

FSS Passes TSA Inspection at PBI

General Manager Evian Medrano
and her PBI team

Flight Services & Systems (FSS) would like to recognize the crew at Palm Beach International Airport (PBI). Led by General Manager Evian Medrano, our team successfully passed a recent TSA inspection on a Sun Country Airlines flight.

During the inspection, TSA tried to breach the aircraft through the ramp as well as tried to access the bagroom. In both attempts, the agent was stopped by a member of the FSS staff. During the debrief, our team received praised and was noted as being passionate about their jobs and how well they answered safety questions.

Nicely done, PBI team!

November's Employee Announcements

Gordana Maric
BOS General Manager

Flight Services & Systems (FSS) is thrilled to announce Gordana Maric as General Manager for the Boston Logan International Airport (BOS) operation.

Gordana comes to FSS with 13 years of aviation industry experience. She started her career as an Operations and Weight and Balance Lead with Lufthansa where she was responsible for the daily flight operation and administration. During her career, Gordana has also worked as a Station Operations and Cargo Manager for Hainan Airlines and recently as Duty Operations Manager for Emirates. Gordana’s knowledge of the BOS station will be extremely helpful in FSS’s largest operation.

Gordana has her Bachelor’s in Economics from the University of Massachusetts. Welcome aboard, Gordana!






Irish Butler
CHS Operations Manager

General Manager Cody Jackson of Charleston International Airport (CHS) has promoted Irish Butler to Operations Manager.

Irish has been with Flight Services & Systems (FSS) since May 2018 where he started his career as a Ramp Agent. Recently, he held the position of Ramp Supervisor where he developed new hires, maintained compliance while loading the aircraft according to airline’s standards, and performed ground service equipment (GSE) checklists.

Irish will work closely with General Manager Cody Jackson in continuing the smooth operation of CHS. Congratulations, Irish!

Irish has a degree in Business Management from The University of South Carolina.

FSS Welcomes VivaAerobús and Frontier Airlines

Flight Services & Systems (FSS) was excited to welcome VivaAerobús to our Chicago O’Hare International Airport (ORD) station. The first flight was on November 15th and according to General Manager Anna Graca, the flight couldn’t have gone smoother. Leading up to the startup, FSS spent a few weeks hiring and training our new employees to ensure things would go off without a hitch. Congratulations to our ORD team and welcome to Chicago, VivaAerobús!

Below are some photos from the startup.









We also welcomed back Frontier Airlines to our Portland International Jetport location. Flights with Frontier were halted due to COVID-19. Since this was a restart to the operation, we already had people in place and ready to go. According to General Manager Kristean Jacobs, the November 19th restart went as anticipated. Fantastic job by our PWM crew and welcome back to Portland, Frontier!

Below are some photos from the startup.










FSS Expands to Two New Locations


Flight Services & Systems (FSS) is thrilled to announce the expansion of our operations during a turbulent time in the aviation industry. Starting on December 17th, we will begin operations for Silver Airways at Columbia Metropolitan Airport (CAE). CAE is a new location for FSS. With our management team at Charleston International Airport (CHS) close by, we are expecting this to be a smooth operation.

In continuing our partnership with Silver Airways, we will also begin operations at Jacksonville International Airport (JAX) on December 21st. JAX is also a new location for FSS, but with our leadership, we are looking forward to this being a smooth startup and operation.

With the addition of JAX and CAE, Flight Services & Systems will be operating in 16 airports in 11 states by the end of 2020.

DFW Welcomes Avianca Back

On November 1st, DFW Airport General Manager Jeffrey Allen and his crew welcomed Avianca back. Operations for Avianca came to a halt in March due to the COVID-19 pandemic and the travel restrictions that soon followed. Service has now resumed from DFW to San Salvador.

The first flight was delayed approximately 48 minutes. There was a systems failure at the ticket counter. Despite the system’s failure, our ticket counter agents kept calm and made sure that the passengers weren’t affected by the setback.

On behalf of General Manager Allen, the entire Flight Services & Systems team is proud of the job our ticket counter agents and ground handling team did during the restart. Awesome job, teams!







Patrick Oliverio Wins Award at IND

IND Ramp Agent Patrick Oliverio
being presented his award by
Alaska Airlines Station Manager Kyle Batson

Flight Services & Systems (FSS) would like to recognize Patrick Oliverio. Patrick is a ramp agent at our Indianapolis International Airport (IND) and was recently nominated for Alaska Airline’s SOAR Reward. SOAR stands for Safe Operations Award and Recognition and “recognizes outstanding employees for demonstrating an exceptional commitment to safety through exceptional performance of duties, reporting excellence and/or safety innovation”.

Patrick was nominated for finding a major loading error on an inbound flight from Seattle. He stopped the operation and quickly reporting it through the proper channels. The loading error ended up being a major find and reportable to the FAA. Even though Patrick didn’t win the grand prize, he did receive an award and an Alaska Airlines Store gift certificate. Patrick is pictured with IND Alaska Airlines Station Manager Kyle Batson receiving the award.

On behalf of General Manager Matthew Allen, FSS would like to congratulate Patrick on his award and thank him for keeping safety as his top priority.

FSS Celebrates 20 Years

Since 2000, Flight Services & Systems (FSS) has been an aviation industry leader in passenger services, ground handling, safety, and security. Focusing on safety, efficiency, and employing strong leaders, FSS has grown and expanded throughout the years.

Locations of Our Stations
We currently operate in 14 airports in 11 states from Portland, Maine to Anchorage, Alaska with approximately 1,500 employees. FSS strongly believes that our employees are at the core of our goals and accomplishments. Over the years, we have placed an emphasis on employing the best people for the right position, streamlining operations, using technology to improve performance, and implementing proven processes to drive success while decreasing costs to our partners.

2020 has been a special year for FSS as we celebrate 20 years of providing aviation staffing and technology. We also introduced an aviation industry first: virtual-reality (VR) aviation security training. The VR training modules allow our trainees to conduct searches of aircraft and service vehicles, become educated on security practices, and interact with improved explosive devices (IEDs) in a safe, virtual space.

FSS has the privilege to serve close to 80 aviation partners and is looking forward to the next 20 years and on providing outstanding service. From the bottom of our hearts, we thank you and appreciate your ongoing business!

Thank you, Ms. B and David Irby!

Bernice Jones & David Irby of ORD
Chicago O’Hare International Airport (ORD) General Manager Anna Graca, along with the rest of the FSS team, would like to thank Bernice Jones and David Irby. Affectionately known as “Ms. B”, Bernice has been with FSS since our first day of operations at ORD and is our longest-tenured employee. She currently works on our Aer Lingus account providing warm smiles to boarding and departing passengers.

David started at ORD a year after Ms. B. He is a ramp supervisor and works with our ramp agents to ensure each flight that arrives and departs goes as smoothly as possible. His positive “can-do” attitude has been a welcoming sight at ORD for the last 19 years.  

Thank you for your service, Ms. B and David!




Thank you, British Airways at ORD!

Maureen McLafferty
British Airlines Station Manager at ORD
FSS would also like to thank British Airways at ORD, especially Station Manager Maureen McLafferty. British Airways is our longest ongoing contract dating back to 2000. Maureen has been there every step of the way and working with our management over the years. Thank you, British Airways and Maureen, for your many years and for allowing us to provide you the service you expect.