FSS Expands to SAV

Flight Services & Systems (FSS) will expand operations to Savannah-Hilton Head International Airport (SAV) with our partners, Silver Airways and Sun Country Airlines. The Silver Airways operations starts on April 1st while Sun Country Airlines starts on April 8th. These operations will be overseen by Regional Manager Evian Medrano and Operations Manager Anthony Vazquez. Anthony was one of our ramp agents at Jacksonville International Airport (JAX) and was recently featured in February for winning a WOW! Award. You can read about Anthony’s award by clicking here.

With the addition of SAV, FSS will be operating in 17 airports in 12 states.

FSS Welcomes Silver Airways to GSP

On March 18th, Silver Airways was welcomed to the Greenville-Spartanburg International Airport (GSP) by the Flight Services and Systems (FSS) crew. In a continued partnership with Silver Airways, GSP is a new location for FSS and we couldn’t be more excited to be there. Under the leadership and guidance of Regional Manager Evian Medrano and newly appointed Operations Manager Sherridan Edwards, the startup went as smoothly as can be. Prior to the startup, the GSP crew went through weeks of training to ensure a successful startup. From everyone at corporate, awesome job, GSP team, welcome to GSP, Silver Airways!

Check out the short video we created using the photos taken during the startup. Enjoy!

March's WOW! Award Winners

A WOW! Award is given to any Flight Services & Systems (FSS) employee for their outstanding achievement in the following: Customer Service, Honesty, Integrity, and Goodwill. Award submissions are performed by the General Manager and details of the act for which the award is being presented. Recipients of the WOW! Award receive a certificate, recognition on our social media, a spotlight in our bi-monthly Flight Plan newsletter, and a $25 gift card. WOW! Award winners for March are:

Laura Halstead (CHS)

While performing her cabin security search aboard an Alaska Airlines flight, Laura Halstead successfully passed a TSA test. General Manager Tim White and Alaska Airlines were notified of Laura’s discovery and the passing of the test. Congratulations, Laura!

Chitwan Kaur (SEA)

SEA Security Agent Chitwan Kaur was a two-time winner of the WOW! Award winner in March. For her first award, she was nominated by General Manager Zach Cox for going above and beyond for FSS, Qatar Airways, and our country. She currently serves as a member of the National Guard. Chitwan has received several compliments from Qatar Airways management on how she handles herself and keeping their aircrafts and passengers safe.

Chitwan received her second WOW! Award by challenging a TSA Agent on the jetbridge during boarding of a Qatar Airways flight. The TSA Agent informed General Manager Cox and the Qatar Airways Station Manager of the successful challenge. Congratulations, Chitwan, and way to be the example!

Walter Guerrero and DeMario Arnold (SAT)

Congratulations to Walter Guerrero and DeMario Arnold of San Antonio International Airport (SAT)! FSS regularly testing our security personnel to ensure they’re keeping a watchful eye. In January, we revamped our cabin search testing program that is overseen by Director of Aviation Security Hovav Frenkel. Through Director Frenkel’s management and instruction, Walter and DeMario became the first FSS Security Agents to conduct a streak of five consecutive test object discoveries under the new program and earned their WOW! Awards.

Jay Allen Torres (SEA) 

As Chitwan Kaur was challenging a TSA Agent on the jetbridge, Security Agent Jay Allen Torres was challenging one below wing during the same Qatar Airways flight. General Manager Zach Cox and the Qatar Airways Station Manger were notified by the TSA Agent of the successful challenge. 

The PWM Crew 

There were several WOW! Awards handed out at our Portland International Jetport (PWM) operation during March. Nathaniel Ohman and Ethan Richard were two-time winners for their actions in challenging TSA Agents. Below are the FSS employees who successfully passed a TSA challenge or FSS security test: 

  • Taylor Pedra 
  • Bryce Jordan 
  • Christopher Rackliffe 
  • Sarah McGeough 
  • Antonetta Brown 

On behalf of General Manager Kristean Jacobs, congratulations, PWM crew!

Employee Announcements - March 2021

Zach Cox
SEA General Manager

Zach Cox

Flight Services & Systems (FSS) is announcing that Zach Cox has been promoted to General Manager at our Seattle-Tacoma International Airport (SEA). Zach started his aviation career as a finance intern for Hawaiian Airlines in 2014. During his career Zach has held several managerial positions with Island Airlines, Horizon Airlines, and JSX Airlines as well as Operations Manager for FSS at SEA. He also has specialized experience in Customer Service operations. Zach is a graduate of Hawaii Pacific University with a Master’s in Business Administration and Marketing as well as a Bachelor’s in Economics. Congratulations, Zach!

Sherridan Edwards
GSP Operations Manager

Sherridan Edwards

Sherridan Edwards has been hired as our Operations Manager for our newest operation, Greenville-Spartanburg International Airport (GSP). She comes to FSS with over 7 years of management experience with a focus on attention to detail, exemplary communication, and exceptional leadership abilities. Before joining FSS, she was the Station Supervisor at Trego-Dugan Aviation at Grand Island Central Regional Airport in Nebraska. While at Trego-Dugan Aviation, Sherridan recruited, trained, and guided team members to offer every passenger top-notch service and support. She managed gate, ramp, and cabin services for each flight while keeping a close eye on security concerns. She will be overseeing our Silver Airways operation at GSP. Sherridan studied at Oklahoma City Community College in general education. Welcome aboard, Sherridan!

March's Employee Spotlight: Alberto Vasquez

Alberto Vasquez
SAT Ramp Supervisor
Flight Services & Systems (FSS), along with General Manager Zach Jackson of San Antonio International Airport (SAT), is celebrating Alberto Vasquez as our Employee Spotlight in March. Alberto has been with FSS as a Ramp Supervisor for 2 and a half years. Since coming to FSS, he has committed to showing up to work at least 15 minutes before his shift and accepts any responsibility that is given to him with zero hesitation. According to General Manager Zach Jackson, Alberto is one of his most reliable employees, and that his hard work is a huge part of what makes SAT run so smoothly. Congratulations, Alberto!

FSS Milestone Anniversaries - March 2021

 FSS would like to recognize and say "thank you" to our employees who have been with us throughout the years. Celebrating milestone anniversaries in March are: 

15+ Years

  • Peco Qirici (BOS) - 15 Years

10+ Years

  • Mohamud Mohamud (BOS) - 11 Years

5+ Years

  • Gonzalo Tolentino (ANC) - 7 Years
  • Alex Porraz (FAT) - 7 Years
  • Hewan Dido (BOS) - 6 Years
  • Hanane Ferhati (BOS) - 5 Years
  • Meseret Menealkulet (BOS) - 5 Years
  • Steven Becker (PWM) - 5 Years
  • Jose Solis (SEA) - 5 Years