Flight Services & Systems would like to recognize Netta
Brown. Netta is a customer service representative for Southwest Airlines at Portland
International Jetport.
During a recent flight, a passenger’s luggage went missing.
Netta gathered the passenger’s information and tried to locate the missing
luggage. During this time, the passenger’s husband had left their car
unoccupied in the cell phone lot. Typically, an unattended vehicle in the cell
phone lot would be towed. To help ease the passenger’s concerns, Netta called
to ensure that the car wouldn’t be towed. The passenger and her family were so
appreciative of Netta’s efforts that they emailed Southwest to sing her praise.
Flight Services & Systems (FSS) would like to recognize Supervisor
Phileo Hilton at Charleston International Airport (CHS). During an in-bound Remain Over Night (RON),
while conducting his walk around at night, Phileo found a bird strike on the R2
door.
Phileo notified General Manager Jimmy Dillard who then
notified JetBlue and captain for maintenance to look at the aircraft. FSS, as well
General Manager Dillard, are proud of Phileo for noticing the bird strike and following
procedures. Thank you, Phileo!
For the last few months, the Flight Services & Systems’
(FSS) Aviation Security and Training departments have been creating an aviation
security virtual-reality (VR) modules. The modules use 3-D models of real-life
elements in a virtual space. The modules will be an aviation industry first.
The program will show trainees exactly what improvised
explosive devices (IEDs), their structure, components, and concealments look
like. Trainees will also be able to interact with the IEDs. Various IEDs have
been developed and incorporated into the training modules. The modules include
the aircraft cabin and its elements (seats, overhead bins, lavatory, galley,
crew rest area, and more) as well as catering trucks and equipment.
To enhance the trainees’ learning experience, all VR modules
will include voice narration, using text-to-speech (TTS) technology. During
training sessions, along with reading embedded written explanations and
definitions, trainees will be prompted to active voice narration. The modules
are being developed to work on a traditional computer/tablet or VR headset.
For an example of what trainees will see, check out our demo
below!
CEO and President Robert A. Weitzel, Sr outside of the MSY GSE shop with VP of Operations and General Manager at BOS George Nikolouzos
Flight Services & Systems would like to recognize Vice
President of Operations and Boston Logan International Airport (BOS) General
Manager George Nikolouzos. George has spent the last few weeks at our Louis Armstrong
New Orleans International Airport (MSY) location. While there, he has been
working closely with new General Manager Ryan O’Doherty in preparation of our GSE
shop.
According to George, while they were getting the GSE shop
cleaned and organized, they went through 8 dumpsters! Along with cleaning out
the shop, George, Ryan, and the rest of the MSY team applied a fresh coat of paint
to the building, refurbished our GSE, and spruced up the lawn. The difference
has been night and day.
To thank George for his hard work and leadership, some of
the corporate team flew down to surprise him and presented him a WOW! Award.
Thomas Mitchell PWM Ramp Agent for Sun Country Airlines
Flight Services & Systems would like to recognize Ramp
Agent Thomas Mitchell at Portland International Jetport. Last week, Thomas was
part of two Transportation Security Administration (TSA) challenges. One of the
challenges was an access control and the other was for badging. Thomas properly
challenged the inspector and stopped him from gaining access to a Sun Country
Airlines flight.
Because of his actions, Thomas was awarded a WOW! Award
which recognizes employees for their hard work. General Manager Kristean Jacobs
and the entire FSS team is proud of Thomas.
Our Electrostatic Cleaning and Disinfecting Device
Flight Services & Systems understands that you want to
help protect your passengers as well as your employees against the coronavirus.
We recently rolled out our new service, an electrostatic disinfecting and virus eliminating service. The benefits to electrostatic disinfecting
are:
Touchless application
Reduce cross-contamination
Liquid adhesion and coverage
Electrostatic wrapping
Eco-friend
Up to 5-minute dry time (depending on application)
$75 per cleaning for narrow-body airplanes
$100 per cleaning for wide-body airplanes
For more information, please contact your local FSS General Manager or Nick
Poorbaugh at npoorbaugh@fsspeople.com
or call him at 216.217.2330.
The FSS GSE Shop at Louis Armstrong New Orleans International Airport
Flight Services & Systems (FSS) recently held an Open
House for our GSE shop at Louis Armstrong New Orleans International Airport
(MSY). Guests were introduced to Ryan O’Doherty who recently took over as
General Manager for MSY. They also met Vice President of Operations and Boston
Logan International Airport (BOS) General Manager George Nikolouzos and Vice President
of Sales and Marketing Nick Poorbaugh as well as the rest of the MSY team.
The Open House was an opportunity for our new friends and
neighbors to see what our shop is capable of as well as see some of the
services we can provide. Our GSE shop will be able to handle the repair and
maintenance of:
Belt loaders
Bag tractors
Push tractors
GPUs
Lav/water
Airstarts
Container loaders
We’ll also have an on-call GSE repair service as well as
painting and reconditioning. For our non-airline friends, we’ll be able to
service industrial trucks, tractors, and other equipment like forklifts.
Flight Services & Systems would like to recognize Ramp
Agent Evens Emmanuel at Boston Logan International Airport. Evens was awarded a WOW! Award for his actions before a
Silver Airways flight. A Transportation Security Administration (TSA) inspector
was trying to breach the flight when Evens prevented them.
The TSA regularly test our employees to ensure we’re vigilant
for aircraft security and passenger safety. With flight resuming, the TSA has
stepped up their testing and our employees have stepped up their actions.
Flight Services & Systems is proud of employees like Evens who maintain a
watchful eye. Awesome job, Evens!
Flight Services & Systems (FSS) is excited to hold an Open
House for our GSE repair and maintenance shop at Louis Armstrong New Orleans
International Airport (MSY). The Open House will take place July 8th
to the 9th from 11 A.M. to 6 P.M. The Open House is an opportunity
to meet our new General Manager Ryan O’Doherty as well as see the capabilities
of our GSE shop.
Ryan comes to FSS with over 10 years of aviation experience.
He also served in the United States Marine Corps. We are excited to have Ryan
onboard.
Our GSE shop will be able to handle the repair and maintenance
of:
Belt loaders
Bag tractors
Push tractors
GPUs
Lav/water
Airstarts
Container loaders
We’ll also have a on-call GSE repair service as well as
painting and reconditioning. For our non-airline neighbors, we’ll have service
industrial trucks, tractors, and other equipment like forklifts.
Be sure to stop by 163 Firehouse Road in Kenner, Louisiana
to see the FSS difference for yourself!
Candice Eatherton and Lucia Delenk BOS Operations Managers
Flight Services & Systems would like to announce that
Candice Eatherton (left) and Lucia Delenk (right) have been promoted to Operations Managers
for the FSS Boston Logan International Airport (BOS) operations. Candice will
be managing Terminal E while Lucia will manage Terminal C.
Candice was featured in March’s Flight Plan for her honesty.
You can read the article by clicking here.
Candice and Lucia will be working closely with General
Manager and VP of Operations George Nikolouzos in continuing the smooth
operation at BOS. Congratulations to Candice and Lucia – we are thrilled to
have you managing our teams in BOS!
