Congratulations to Our New Operations Managers!

Flight Services & Systems (FSS) has promoted several of our employees to Operations Managers.

Jacqueline Gibson
ORD Operations Manager

Jacqueline Gibson (ORD)

Before joining the FSS team, Jacqueline worked at DNata and Swissport at Chicago O’Hare International Airport (ORD) where she worked on the ramp unloading aircrafts. She was instrumental during the startup up of Viva Aerobus, FFS’s first ground handling operation at ORD. Since joining FSS, General Manager Jimmy Dillard has been impressed with Jacqueline’s leadership and coaching abilities and is excited to see Jacqueline grow into the Operations Manager position. Jacqueline was featured in January's Employee Spotlight which you can read by clicking here. Congratulations, Jacqueline!













David Sifuentes
FAT Operations Manager
David Sifuentes (FAT)

General Manager Rhett Williams of Fresno Yosemite International Airport (FAT) recently promoted David Sifuentes to Operations Manager. David has a long aviation history having worked with Allegiant Air and American Airlines on the above and below wing operations. He started with FSS in 2012 on the ramp. David worked his way up the ladder as a lead, supervisor, and finally safety coordinator. With his first-hand knowledge of the FAT operation, Rhett, along with the rest of the FSS team, are looking forward to David developing into his new role. Congratulations, David!


HTS Welcomes Back American Airlines

Welcome back to HTS, American Airlines!

On January 5th, 2021, the Huntington Tri-State Airport (HTS) crew was excited to welcome back American Airlines. Operations had ceased a few months prior due to the COVID-19 pandemic. Under the leadership and guidance of Vice President of Operations George Nikolouzos and newly appointed Operations Manager Cynthia O’Brien, the restart went as smoothly as can be. A few days prior, our crew took refresher courses to make sure that they were ready for this restart. From everyone at corporate, awesome job HTS team and welcome back to Huntington, West Virginia, American Airlines!

Check out the short video we created using photos from the restart. Enjoy!



FSS Milestone Anniversaries - January 2021

FSS would like to recognize and say "thank you" to our employees who have been with us throughout the years. Celebrating milestone anniversaries in January are: 

15+ Years

  • Osman Hamed (DFW) - 15 Years

10+ Years

  • Francisca Gunn (DFW) -  13 Years
  • Manuel Reyes (DFW) - 12 Years
  • Emebet Woldmariam (BOS) - 10 Years
  • Juan Soto (DFW) - 10 Years

5+ Years

  • David Sifuentes (FAT) - 9 Years
  • Karl VonMutius (CHS) - 7 Years
  • Nadia Waseem (DFW) - 7 Years
  • Nola Francis (BOS) - 6 Years

January's Employee Spotlight: Jacqueline Gibson

Jaqueline Gibson
ORD Ramp Supervisor
Flight Services & Systems (FSS), along with General Manager Jimmy Dillard, would like to make Jacqueline Gibson our employee spotlight for January. Jacqueline is our ramp supervisor at Chicago O’Hare International Airport (ORD). Before, during, and after the Viva Aerobus startup, Jacqueline has been instrumental in the operation. Under Jimmy’s guidance, Jacqueline has been able to lead her team and make our first ground handling operation at ORD a successful one. Thank you, Jacqueline, for all of your hard work and continued leadership.

Employee Announcements - January 2021

Tim White
CHS General Manager
Flight Services & Systems (FSS) like to welcome back Tim White. Tim is our new General Manager at Charleston International Airport (CHS). He previously worked for FSS at CHS as the Operations Manager from July 2012 to February 2019. He worked closely with now Louis Armstrong New Orleans International Airport (MSY) General Manager Sherrie Erwin. While with FSS, Tim supervised mobility assistance agents, baggage handling, SkyCaps, and private charter screening. He also aided Sherrie with weekly reports, payroll, and training as well as compliance with our airline partners. Tim studied at the College of Charleston with a focus on International Business and is a proud member of the Phi Beta Sigma fraternity. Welcome back, Tim!













Kelsey Miller
Payroll Coordinator
We would also like to welcome Kelsey Miller to the team. Kelsey is our new Payroll Coordinator. Before coming to FSS, Kelsey was a U.S. Payroll Administrator where she managed payroll for 1,500+ employees, created and tracked labor reports for the accounting and operation departments. Kelsey has her Associates of Applied Science in Nursing from Cuyahoga Community College. Welcome aboard, Kelsey!


FSS Welcomes Silver Airways to CAE and JAX

Flight Services & Systems (FSS) was excited to welcome Silver Airways to our new Columbia Metropolitan Airport (CAE). The first flight was on December 17th and according to Palm Beach International Airport (PBI) General Manager Evian Medrano, the flight and operations couldn’t have gone smoother. Leading up to the startup, FSS spent a few weeks hiring and training our new employees to ensure things would go off without a hitch. Congratulations to our new CAE team!

Check out the video from the startup.



We also welcomed Silver Airways to our new Jacksonville International Airport (JAX) location. The first flight was on December 21st and was led by new Operations Manager Freddy Medina. You can learn more about Freddy by clicking here. As with CAE, FSS spent a few weeks with our new hires to ensure that they were more than ready for the first flight. Congratulations to Freddy and our new JAX team! Welcome to Columbia and Jacksonville, Silver Airways!

Check out the video from the startup.



Employee Spotlight - Evian Medrano and Jimmy Dillard

Compliance Officer Evian Medrano (left)
and General Manager Jimmy Dillard (right)
Flight Services and Systems (FSS) would like to spotlight Compliance Manager Evian Medrano and General Manager Jimmy Dillard. During the Silver Airways startups at Charleston International Airport (CHS), Columbia Metropolitan Airport (CAE), and Jacksonville International Airport (JAX), they were instrumental to the success of these startups. Evian and Jimmy worked closely with the airports to ensure FSS was compliant with all airport rules, regulations, and guidelines. They also ensured our new employees were adequately trained and ready will before the first flights came in.

For their hard work and effort, Evian and Jimmy were presented WOW! Award by the team at corporate. A WOW! Award is given when an employee has gone above and beyond with a passenger, or in these cases, an operation. From everyone at corporate, thank you Evian and Jimmy for your hard work!

FSS Milestone Anniversaries - December 2020

 FSS would like to recognize our employees who have been with us throughout the years. Celebrating milestone anniversaries in December are:

10+ Years

  • Gene Lloyd (CHS) - 14 years

5+ Years

  • Ruben Gomez Aviles (BOS) - 7 years
  • Bernadin Augustave (PBI) - 6 years
  • Said Halhal (BOS) - 5 years

Sherrie Erwin Named GM of MSY


Flight Services & Systems (FSS) is announcing that Sherrie Erwin has been named the new General Manager for Louis Armstrong New Orleans International Airport (MSY).

Sherrie joined the FSS team in May 2013 and has made several stops during her FSS career. She successfully and effectively ran our Charleston International Airport (CHS) operation. While at CHS, Sherrie oversaw the FSS operations for JetBlue Airways, Alaska Airlines, and Frontier Airlines. She also was a part of the startup for the first wide-body British Airways operation.

Her next stop was at our Indianapolis International Airport (IND) station. Upon her arrival, Sherrie turned a poor performing operation around and stabilized it. She also improved the station’s scorecard with Alaska Airlines. At the end of 2019, FSS scored a “D” with Alaska Airlines. By the end of the first quarter in 2020, Sherrie was able to raise the score to an “A”.

Sherrie proudly served in the U.S. Navy as a Quality Assurance and Safety Supervisor in the aviation sector. During her service, Sherrie obtained the right to bear three gold hash marks on her Star, three Navy Achievement Medals, and two Outstanding Sailor of the Quarter awards along with various oversea medals and Ad/Mat awards.


We are also announcing the hiring of our two mechanics, Travis Tate and Keith Hurst. Travis and Keith have the experience to repair, maintain, paint, and/or recondition any ground service equipment (GSE). They also have experience servicing industrial trucks, tractors, and other equipment like forklifts.

SAT Stands Out with Sun Country Airlines

Led by General Manager Zach Jackson, the crew at San Antonio International Airport (SAT) was recently recognized in Sun Country Airlines’ newsletter. During October, the SAT team missed 0 bags out of 1677 during operations. The SAT also placed first in missed baggage in the entire country. Congratulations, Zach and the SAT team!