PWM Team Wins Southwest Airlines Award

General Manager Kristen Jacobs and her PWM team

On March 11th, 2020, General Manager Kristean Jacobs and her team won an award from Southwest Airlines. The award was for Small Market Vendor of the Year for Aircraft Appearance for 2019. This is the second year in a row that our team has won this award. Flight Services & Systems is extremely proud of the Portland International Jetport team and their continued efforts in providing great customer care.

FSS’ Aggressive Approach to Help Prevent the Spread of Coronavirus

Flight Services & Systems is taking preventative steps against the coronavirus. Our employees are wiping down and sanitizing all wheelchairs and baggage carts as part of the daily reconciliation and staging process.

Preventative Steps

We’re also making sure our employees are taking preventative steps to protect themselves. Our general managers are reminding them daily to:
  • Keep surfaces clean at all times
  • Be mindful of any contract with sick people
  • Wash hands often with soap and water for at least 20 seconds
  • Avoid touching the face
  • Covering the mouth and nose with a tissue or sleeve (not the hands) when coughing or sneezing
  • Drink plenty of fluids
  • Get plenty of rest
  • Do not wear a mask (this is actually more detrimental than good because makes are usually not worn correctly causing for constant readjustment and touching of the face)

DFW Employee Recognized by Japan Airlines

FSS Employee Cynthia Martin receiving
her plaque from Japan Airlines DFW
Station Manager Masakazu Douglas
On February 20th, FSS employee Cynthia Martin performed a security search on a Japan Airlines flight. During the search at Dallas/Fort Worth International Airport, Cynthia found a TSA test item. Because of her actions, she received a plaque from Japan Airlines during their safety promotion meeting on February 26th.  Great job, Cynthia!