General Manager Quarter Review Bonus

Flight Services & Systems would like to recognize three of our general managers who have received a bonus during their quarterly review, Sherridan Edwards of Greenville-Spartanburg International Airport (GSP), Zach Cox of Seattle-Tacoma International Airport (SEA), and Rhett Williams of Fresno Yosemite International Airport (FAT). We apricate the hard work and dedication you guys bring to Flight Services & Systems. Keep up the great work Sherridan, Zach, and Rhett!

Sherridan Edwards (GSP)

Zach Cox (SEA)

Rhett Williams (FAT)

Palm Beach International Airport Recognition

Flight Services & Systems Palm Beach International Airport (PBI) team was recently recognized for their professionalism and quick actions. An incident took place this week where a flight had to divert but there was no overnight staff available at Miami International Airport (MIA) for it to land safely. Ray Sauseda from Frontier Airlines had to quickly decide the best option for this divert to get the staff it needed. Ray got in contact with our general manager at PBI, Tracy Doyle, and luckily there was an F9 flight delayed en route to PBI. This delayed flight allowed the PBI team to receive the divert and get the customer the medical attention she needed. We appreciate the communication and quick actions our team used at Palm Beach International Airport! 

Overall Vaccination Response

Flight Services & Systems is pro-vaccine and highly encourages our current employees to be vaccinated. We are keeping our employees safe by staying up-to-date on each location's Covid-19 vaccination status. All new employees will be required to have the Covid-19 vaccine upon employment with FSS.

November's WOW! Award Winners

A Flight Services & Systems (FSS) employee receives a WOW! Award for their outstanding achievement in customer service, honesty, integrity, and goodwill. A General Manager or Operations Manager can nominate employees based on the actions they witness or when they’re notified by the TSA and/or another airport and airline management. Depending on their actions, recipients receive a certificate, recognition on social media, a spotlight in our bi-monthly Flight Plan newsletter, and/or a $25 Walmart gift card. Below are the WOW! Award winners for November!

David Irby (ORD) 

During a flight David caught that there were broken seals on the catering. After reporting this issue it turns out that it was part of a TSA Audit. General Manager Yumi Nang touched on how David is a very dedicated worker and has been helping her when she needs him too. David received a WOW! Award. Keep up the great work David! 

Roba Qoricho (BOS)

Roba Qoricho was awarded with a WOW! Award from his general manager, Olga Gudiel. Roba is one of many dedicated workers at our Boston Logan International Airport (BOS). He was recognized for his hard work and received a WOW! Award. 

Younes Lamtouni & Ephrem Biru (BOS) 

Younes Lamtouni (left) and Ephrem Biru (right) were awarded a WOW! from their General Manager, Olga Gudiel. We are appreciative of their ongoing hard work and the extra effort they include in their daily routines at Boston Logan International Airport. Both have never complained when it came to the work they are asked to do. Younes and Ephrem both received a WOW! Award. 

Contour Airlines at GSP

We are excited to announce that Flight Services & Systems (FSS) has partnered with Contour Airlines at our Greenville-Spartanburg International Airport (GSP). After successful operations beginning in Dallas-Fort Worth International Airport (DFW) and Indianapolis International Airport (IND) last month, Flight Services & Systems is looking forward to another successful operation with Contour Airlines. 

Operations Manager Sherridan Edwards and the GSP team welcomed Contour Airlines on Wednesday, November 17th, 2021. Welcome to Greenville-Spartanburg International Airport, Contour! 

Below are some photos from the startup.

FSS Recognizes Employees for Veterans Day

Flight Services & Systems would like to honor the servicemen and women who have served in the United States Armed Forces. Below are current employees who we would like to recognize and thank for their service: 

Robert A. Weitzel, Sr. - CEO 

United States Air Force 

Robert was an enlisted Airman in the United States Air Force, Security Service as an Intercept Telecommunications Person from 1957 to 1961. He was tasked with monitoring high technology communications within the Eastern Bloc communist countries at that time. Robert was stationed at St. Lawrence Island, Alaska and Kirknewton, Scotland. Both locations were sited to obtain the best reception on the targeted transmission locations. Robert was discharged in 1961 as an Airman 1st class (E4) with several citations for exemplary service. Robert also completed his first year of college through an on station college education program before finishing his accounting degree at The University of Akron. 

Sherrie Erwin - General Manager 

United States Navy 

Sherrie was enlisted in the United States Navy as a non-rated Airman in 1983 and attended boot camp in Orlando, Florida. After attending "A" school in Memphis, Tennessee, she was designated as an Aviation Structural Mechanic for Safety Equipment, or AME. Sherrie was stationed or assigned Temporary Duty (TAD) at numerous Naval Air Stations, Naval Air Facility Stations, and Naval Bases both Stateside and international. She received an Honorable Medical Discharge 13 years later in 1996 as a First Class Petty Officer (E-6). Sherrie went on to finish her Bachelor of Science degree from Embry Riddle Aeronautical University.

Michael Evans - Trainer 

United States Army 

Michael served in the United States Army from 1984 to 2001. He was deployed to Germany, South Korea, Saudi Arabia, and Iraq. While being deployed to Iraq he served as a 93B OH-58D Aeroscout Observer. Michael also was involved with combat aerial operations in Operation Desert Shield/Desert Storm. Michael also was a Qualified Airborne/Air Assault soldier while stationed at Ft. Rucker, Alabama. He received an Army Commendation Medal and three Air Medals with oak leaf clusters for Bravery. 

Thank You For Your Service!

FSS Milestone Anniversaries - October 2021

FSS would like to recognize and say "thank you" to our employees who have been with us throughout the years. Celebrating milestone anniversaries in October are: 

20+ Years

• Monica Dillingham - FAT - 20 years
• Bernice Jones - ORD - 20 years

15+ Years

• David Irby - ORD - 19 years

10+ Years

• Vinay Sangha - FAT - 10 years

5+ Years

• Adbelhadi Said - BOS - 8 years
• Mulugeta Zelelew - BOS - 8 years
• Ilham El Aaoud - BOS - 6 years
• Rosio Rangel - FAT - 6 years
• Gezachew Gizaw - BOS - 5 years
• Ariel Martinez - PBI - 5 years

FSS Celebrates 3 Special Employees

In October, Monica Dillingham of Fresno Yosemite International Airport (FAT) and Bernice Jones of Chicago O’Hare International Airport (ORD) celebrated their 20^th anniversary while David Irby of ORD celebrated his 19^th anniversary.

Monica Dillingham

Originally with Globe Security, Monica came to the Flight Services & Systems (FSS) family after FSS took over the account performing preboard screening. According to General Manager Rhett Williams, Monica has been a staple at FAT and an airport celebrity. General Manager Williams noted that he is extremely lucky to have someone like Monica on his team.

Bernice Jones

Affectionately known as “Ms. B”, Bernice Jones has been with FSS since our first day of operations at ORD serving British Airways. She, along with Monica, is one of our longest-tenured employees. General Manager Yumi Nang states that Bernice provides warm smiles (through her mask) to boarding and departing passengers of Aer Lingus flights.

David Irby

David Irby is our ramp supervisor at ORD for the last 19 years. He works with our ramp agents to ensure each arriving or departing flight goes as smoothly as possible. His positive “can-do” attitude has been a welcoming sight at ORD especially during the COVID-19 pandemic.

From everyone at FSS, thank you for your service, Monica, Ms. B, and David! We couldn’t do it without you!

October's WOW! Award Winners

A Flight Services & Systems (FSS) employee receives a WOW! Award for their outstanding achievement in customer service, honesty, integrity, and goodwill. A General Manager or Operations Manager can nominate employees based on the actions they witness or when they’re notified by the TSA and/or another airport and airline management. Depending on their actions, recipients receive a certificate, recognition on social media, a spotlight in our bi-monthly Flight Plan newsletter, and/or a $25 Walmart gift card. Below are the WOW! Award winners for October!

Chris Guzaldo (ORD)

During a late-night Qatar Airways operation at Chicago O’Hare International Airport (ORD), Security Guard Chris Guzaldo noticed that the seal on one of the catering trucks was tampered with. He quickly took a photo and notified General Manager Yumi Nang, Training Manager Matthew Allen, and the Qatar Airways representative on-site. Upon further inspection of the truck, Chris found four catering carts that didn’t have seals, but were also empty. He ensured that the catering truck didn’t pull up to the plane. After a quick conversation with Qatar Airways and the catering company, Chris and Matt stopped the operations and searched the entire truck. Once they were confident that the catering truck was safe and secure, operations resumed. Because of his quick thinking and following the proper procedures, Chris received a WOW! Award.

Zachary White (PWM)

One of the passengers of a Southwest Airlines flight was so impressed by Mobility Assistance Agent Zachary White of Portland International Jetport (PWM) that let the Southwest Airlines representative know. Zachary took the time to make sure the passenger felt comfortable and safe as he helped guide them through the jetport. He also made sure their luggage was taken care of. Throughout their journey, Zachary ensured the passenger’s needs were met and made them feel like they were top priority. For providing outstanding customer service, Zachary received a WOW! Award.

Lorenzo Lizama (SEA)

During a Qatar Airways operation at Seattle-Tacoma International Airport (SEA), Security Guard Lorenzo Lizama noticed that one of the seals on a catering truck was broken. He halted the operations, contacted General Manager Zach Cox, and awaited further instructions. As it turns out, the broken seal was part of a TSA test to make sure our agents are on top of their game when it comes to aviation security. FSS passed the test because of Lorenzo following procedures. We awarded Lorenzo a WOW! Award for his efforts.

Fantastic job to all our WOW! Award winners! Keep up the good work and way to set the example for your teammates to follow!

Do You Have an Experienced Provider for Your Charters?

For your charters, go with an experienced team…go with FSS!

As conventions and sports arenas open back up, you’re going to receive a lot of requests for charters. When it’s time to choose your charter service provider, choose Flight Services & Systems (FSS)!

FSS has the charter experience that you can rely on. We have covered multiple NFL, MLS, and college football charters and were the charter service provider for the 2021 NCAA Men’s and Women’s Basketball Tournament.

Contact Nick Poorbaugh at npoorbaugh@fsspeople.com or call him at 216.217.2330 for more information!