A Flight Services & Systems (FSS) employee receives a WOW! Award for their outstanding achievement in customer service, honesty, integrity, and goodwill. A General Manager or Operations Manager can nominate employees based on the actions they witness or when they’re notified by the TSA and/or another airport and airline management. Depending on their actions, recipients receive a certificate, recognition on social media, a spotlight in our bi-monthly Flight Plan newsletter, and/or a $25 Walmart gift card. Below are the WOW! Award winners for November!
David Irby (ORD)
During a flight David caught that there were broken seals on the catering. After reporting this issue it turns out that it was part of a TSA Audit. General Manager Yumi Nang touched on how David is a very dedicated worker and has been helping her when she needs him too. David received a WOW! Award. Keep up the great work David!
Roba Qoricho (BOS)
Roba Qoricho was awarded with a WOW! Award from his general manager, Olga Gudiel. Roba is one of many dedicated workers at our Boston Logan International Airport (BOS). He was recognized for his hard work and received a WOW! Award.
Younes Lamtouni & Ephrem Biru (BOS)
Younes Lamtouni (left) and Ephrem Biru (right) were awarded
a WOW! from their General Manager, Olga Gudiel. We are appreciative of their
ongoing hard work and the extra effort they include in their daily routines at
Boston Logan International Airport. Both have never complained when it came to
the work they are asked to do. Younes and Ephrem both received a WOW! Award.
