Congratulations to Brandi Ellison

Brandi Ellison
SEA General Manager

Brandi joined FSS in April 2020 as our Operations Manager at Seattle-Tacoma International Airport. She was recently promoted to General Manager. Brandi comes to FSS with a wealth of aviation experience and knowledge. She started her aviation career in 2007 as a flight attendant for United Airlines. As her career progressed, Brandi held several managerial positions where she developed her professional customer service and leadership skills.

She is also expanding her aviation knowledge. Brandi is currently enrolled at Embry Riddle Aeronautical University where she is studying Aviation Business Administration and Management. She is expected to graduate in December 2020. Flight Services and Systems is excited to have Brandi onboard.

Congratulations to Jimmy Dillard and Zach Jackson

Jimmy Dillard
CHS General Manager

Zach Jackson
SAT General Manager

Flight Services & Systems is proud to announce that General Manager Jimmy Dillard of our San Antonio International Airport location will be taking over our Charleston International Airport location. Jimmy has been with FSS since 2019. He proudly served in the U.S. Air Force as a Supply Technician. While serving in the Air Force, Jimmy honed his administrative and management skills.  His strong background in aviation and management will be a welcomed change to the Charleston location. Our Charleston team is excited to have Jimmy onboard.

We’re also excited to announce the promotion of Zach Jackson to General Manager of our San Antonio International Airport. While learning his new responsibilities, Zach is showing his leadership and communication skills to his fellow employees. FSS is very optimistic about what the future holds for Zach and the San Antonio team.

FSS Employee Spotlight - Carla Gamble

Carla Gamble
Field Trainer

Flight Services & Systems would like to highlight Field Trainer Carla Gamble. Carla has been working in our Charleston station since March. Since arriving, Carla has transformed an underperforming station into an outstanding one. She has been training our new employees while making sure our current employees are up to date on their training. She has also been keeping them informed of any changes, such as work schedules, due to the coronavirus. Carla has drastically improved the functionality of the Charleston station through regular communication with her teammates including safety meetings and daily briefings.

During these trying times, her leadership and poise have been a welcoming change at the station. Many employees have commented on how Carla has made the team feel more like a family. We can’t thank Carla enough for her hard work and dedication, and we can’t wait to have her back in our corporate office.

FSS Employee Spotlight - Carl Stepic

Carl Stepic
FSS Corporate Controller

Flight Services and Systems would like to recognize Corporate Controller Carl Stepic. Since arriving at FSS in February 2020, Carl has been working diligently on finding ways to cut costs and has impeccable accounting practices. Whether it’s working with our auditors, business partners or corporate needs, Carl’s ability to look at the big picture while still keeping the fine details in focus is outstanding.  His work recently found a way for FSS to save thousands on our telecommunication. His professionalism and communication have been a welcomed sight to our corporate offices. We cannot thank Carl enough for the amazing work he is doing.

General Manager Spotlight – Sherrie Erwin

Sherrie Erwin
IND General Manager

FSS would like to recognize the amazing work that General Manager Sherrie Erwin as been doing at our Indianapolis International Airport Station. Since arriving at IND, Sherrie has turned the operation around and stabilized it. This is the third station that Sherrie has worked in for FSS.


Because of her leadership, Sherrie has improved the station's scorecard with Alaska Airlines. At the end of last year, FSS had a score of "D" which is not only below Alaska Airlines' standards, it's below our standards as well. Sherrie recently received the scorecard for the first quarter of 2020 and FSS scored "A". FSS is seeing the potential for station growth at IND because of Sherrie’s leadership and ability to meet important metrics. We can't thank her enough for her devotion and dedication to FSS and our vision.

FSS BOS Employee Displays Amazing Honesty

Candice Eatherton
FSS BOS and Volpe Supervisor

On the evening of March 24^th, Volpe Supervisor and FSS Boston Logan International Airport employee, Candice Eatherton, was returning wheelchairs near baggage claim. As she was returning the wheelchairs, she spotted a Rolex watch. She did the right thing and reported it to Massachusetts State Police. FSS would like to thank Candice for her honesty and for setting the example.

FSS Corporate Sees a Changing of the Guard for Operations

Lang Swearingen
President &VP of Operations

It is with great regret that Flight Services and Systems is announcing the retirement of President Lang Swearingen, Lang as served as our President and Vice President of Operations for many years and we cannot thank him enough for his leadership and guidance. He will continue to support the operations on a consultation and mentorship basis as we make this transition.

Michael Joseph
VP of Operations &
Director of Training

George Nikolouzos
VP of Operations &
BOS General Manager

To fill the void, we are also announcing the promotions of Michael Joseph and George Nikolouzos. Both will be splitting the Vice President of Operations duties. Michael has been with FSS since 2016 as the Director of Training. He will oversee our stations in Charleston, SC; Fresno, CA; Indianapolis, IN; Portland, ME; and San Antonio, TX as well as the training efforts companywide.

George has been with FSS since 2017 as our General Manager at Boston Logan International Airport as well as Director of Operations for the Northeast territory. He will watch over our stations in Anchorage and Fairbanks, AK; Huntington, WV; New Orleans, LA; Chicago O’Hare; West Palm Beach, FL and Seattle, WA.

Flight Service and Systems wishes Lang well and is excited for our customers to get to know Michael and George in their new roles.

PWM Team Wins Southwest Airlines Award

General Manager Kristen Jacobs and her PWM team

On March 11^th, 2020, General Manager Kristean Jacobs and her team won an award from Southwest Airlines. The award was for Small Market Vendor of the Year for Aircraft Appearance for 2019. This is the second year in a row that our team has won this award. Flight Services & Systems is extremely proud of the Portland International Jetport team and their continued efforts in providing great customer care.

FSS’ Aggressive Approach to Help Prevent the Spread of Coronavirus

Flight Services & Systems is taking preventative steps against the coronavirus. Our employees are wiping down and sanitizing all wheelchairs and baggage carts as part of the daily reconciliation and staging process.

Click to Download Our Latest Safety Bulletin on Coronavirus

Preventative Steps

We’re also making sure our employees are taking preventative steps to protect themselves. Our general managers are reminding them daily to:

• Keep surfaces clean at all times
• Be mindful of any contract with sick people
• Wash hands often with soap and water for at least 20 seconds
• Avoid touching the face
• Covering the mouth and nose with a tissue or sleeve (not the hands) when coughing or sneezing
• Drink plenty of fluids
• Get plenty of rest
• Do not wear a mask (this is actually more detrimental than good because makes are usually not worn correctly causing for constant readjustment and touching of the face)

Click to Read the Latest about Coronavirus from the CDC

DFW Employee Recognized by Japan Airlines

FSS Employee Cynthia Martin receiving

her plaque from Japan Airlines DFW

Station Manager Masakazu Douglas

On February 20^th, FSS employee Cynthia Martin performed a security search on a Japan Airlines flight. During the search at Dallas/Fort Worth International Airport, Cynthia found a TSA test item. Because of her actions, she received a plaque from Japan Airlines during their safety promotion meeting on February 26^th.  Great job, Cynthia!