August's Supervisor Spotlight

Flight Services & Systems (FSS) strongly believes that our supervisors make the difference every day, especially when it comes to aviation security and safety. Below are supervisors who have made the difference:

Ticket Counter Supervisor Jacqueline Maldonado

Jacqueline Maldonado is our Ticket Counter Supervisor at Chicago O’Hare International Airport (ORD). Overseeing our VivaAerobús operations, she makes sure that her team is knowledgeable about the latest security information and the proper safety procedures. Jacqueline communicates with VivaAerobús team daily and ensures the smooth operation at ORD.





Departure Coordinator Kayla Oliphant

As a Departure Coordinator for our Alaska Airlines operation, Kayla Oliphant works closely with our Indianapolis International Airport (IND) ticket counter and ramp teams and regularly briefs them on security and safety measures. She also leads by example. Kayla has been recognized by Alaska Airlines with a SOAR Award and multiple WOW! Awards through FSS.

Aviation security and safety are part of the pillars of the FSS difference. We are proud of our supervisors who set the example, share knowledge, and help strengthen our teams. The FSS Supervisors across our company clearly make the difference every day.