IND Team Receives "A+" from Alaska Airlines

Flight Services & Systems is proud to announce that our Indianapolis International Airport (IND) team received an “A+” on their Alaska Airlines scorecard for April.

Under the leadership of Operations Manager Hugh Dennis and Training Manager Matthew Allen, IND received high marks in multiple categories such as safety, quality, and staffing. Departure Coordinator Kayla Oliphant and Customer Service Agent Deanna Goodwin also helped the cause. Kayla recently received Alaska Airlines’ SOAR Award for her actions on a March 2^nd flight that involved dangerous goods. For leaving passengers with positive impressions, Deanna received Alaska Airlines’ 2020 Beyond Service Top 1% Award. You can read more about Kayla and Deanna’s stories by clicking here.

Congratulations to Hugh, Matthew, and the entire IND team!