Flight Services & Systems (FSS) is recognizing Kayla Oliphant and Deanna Goodwin. They work at our Indianapolis International Airport (IND) location. Alaska Airlines recently honored Kayla and Deanna for their actions and here's why:
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| IND Departure Coordinator Kayla Oliphant (L) and Customer Service Agent Deanna Goodwin (R) |
Departure Coordinator Kayla Oliphant noticed "Dangerous
Goods" stickers attached to the micro-organism’s container. Since Alaska
Airlines cannot accept dangerous goods at IND, Kayla stopped loading. She also
contacted her supervisor and Alaska Airlines' cargo partner, Air General.
Kayla checked to see if the shipment was dangerous goods and
not a mistake by the accepting agent. After a quick discussion, the container had
the proper labeling. Kayla informed Air General on Alaska Airlines' policy. She
also let them know that the container would have to be set aside.
Alaska Airlines Station Manager Kyle Batson nominated Kayla
for the SOAR Award. SOAR stands for Safe Operations Award & Recognition. It
recognizes employees for demonstrating an exceptional commitment to safety.
Deanna Goodwin is one of our Customer Service Agents for
Alaska Airlines. She recently received Alaska Airlines’ 2020 Beyond Service Top
1% Award. The award centers on the feedback Alaska Airlines receives from their
passengers. As they began totaling the tallies, Deanna’s name kept reappearing
time and time again. Her kind-hearted and positive attitude left passengers
with positive impressions. Alaska Airlines will recognize Deanna during a
virtual event on April 28th.
Congratulations, Kayla and Deanna, on your outstanding
achievements!
