Flight Services & Systems (FSS) welcomes Patricia Pantaleon and Hugh Dennis to the FSS family. Patricia is the new General Manager at Chicago O'Hare International Airport (ORD) and Hugh is the Operations Manager at Indianapolis International Airport (IND).
Patricia brings over 15 years of aviation industry experience to FSS. She started her aviation career in 2006 as a General Manager for G2 Secured Staff at ORD. While at G2 Secured Staff, Patricia was responsible for the overall daily operation implementing procedures, protocols, and TSA regulations. She also conducted initial training for new hires and private Charter Security Screening training.
Patricia Pantaleon
ORD General Manager
She left G2 Secured Staff to become the Human Resources Administrator for United Airlines at ORD. Later, while at United Airlines, she would take over as the Business Office Supervisor. In that position, Patricia provided administrative services to internal customers, front-line customers, and Hub leadership. One of the services was daily KPI reports on incidents and accidents. She also motivated her co-workers through workshops and training to enhance their customer services skills.
With her extensive knowledge of customer service and training, we are excited to have Patricia on board and leading our ORD crew. Patricia has her Bachelor’s in Business Administration from Robert Morris College. Welcome aboard, Patricia!
Hugh comes to FSS with a wealth of leadership and management knowledge and skills. Before coming to FSS, he was a District Sales Manager where he guided customer satisfaction through training and communicating clear expectations and goals. He also provided feedback to employees and led by example. During his time at Global Travel Incorporated, Hugh developed relationships with airlines through regular communication and exceptional customer service.
Hugh Dennis
IND Operations Manager
With his over 10 years of training and development experience along with his customer relationship management skills, we are excited to have Hugh on board and leading our IND crew. Welcome aboard, Hugh!
