A WOW! Award is given to any Flight Services & Systems (FSS) employee for their outstanding achievement in the following: Customer Service, Honesty, Integrity, and Goodwill. Award submissions are performed by the General Manager and details of the act for which the award is being presented. Recipients of the WOW! Award receive a certificate, recognition on our social media, a spotlight in our bi-monthly Flight Plan newsletter, and a $25 gift card. WOW! Award winners for March are:
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Laura Halstead (CHS)While performing her cabin security search aboard an Alaska
Airlines flight, Laura Halstead successfully passed a TSA test. General Manager
Tim White and Alaska Airlines were notified of Laura’s discovery and the
passing of the test. Congratulations, Laura! |
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Chitwan Kaur (SEA)SEA Security Agent Chitwan Kaur was a two-time winner of the
WOW! Award winner in March. For her first award, she was nominated by General
Manager Zach Cox for going above and beyond for FSS, Qatar Airways, and our
country. She currently serves as a member of the National Guard. Chitwan has
received several compliments from Qatar Airways management on how she handles
herself and keeping their aircrafts and passengers safe. Chitwan received her second WOW! Award by challenging a TSA Agent
on the jetbridge during boarding of a Qatar Airways flight. The TSA Agent
informed General Manager Cox and the Qatar Airways Station Manager of the
successful challenge. Congratulations, Chitwan, and way to be the example! |
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Walter Guerrero and DeMario Arnold (SAT)Congratulations to Walter Guerrero and DeMario Arnold of San
Antonio International Airport (SAT)! FSS regularly testing our security
personnel to ensure they’re keeping a watchful eye. In January, we revamped our
cabin search testing program that is overseen by Director of Aviation Security
Hovav Frenkel. Through Director Frenkel’s management and instruction, Walter
and DeMario became the first FSS Security Agents to conduct a streak of five
consecutive test object discoveries under the new program and earned their WOW!
Awards. |
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Jay Allen Torres (SEA)
As Chitwan Kaur was challenging a TSA Agent on the jetbridge, Security Agent Jay Allen Torres was challenging one below wing during the same Qatar Airways flight. General Manager Zach Cox and the Qatar Airways Station Manger were notified by the TSA Agent of the successful challenge.
The PWM Crew
There were several WOW! Awards handed out at our Portland International Jetport (PWM) operation during March. Nathaniel Ohman and Ethan Richard were two-time winners for their actions in challenging TSA Agents. Below are the FSS employees who successfully passed a TSA challenge or FSS security test:
- Taylor Pedra
- Bryce Jordan
- Christopher Rackliffe
- Sarah McGeough
- Antonetta Brown
On behalf of General Manager Kristean Jacobs, congratulations, PWM crew!
