FSS Employee Spotlight - Ann Doucette

PWM Customer Service Representative Ann Doucette

Portland International Jetport (PWM) Operations Manager June Thompson wanted to spotlight Ann Doucette. Ann started with FSS in October 2019 as a customer service representative for Southwest. Her outgoing personality and people-first mentality have helped her become an outstanding customer service representative. However, that’s not the reason June wanted to spotlight Ann.

Ann stepped up to help her fellow employees during the COVID-19 pandemic. One day each week, Ann cooks for the entire FSS staff at PWM. She’s made everything from meatball subs, mini cheesecakes, cherry and apple strudel, Mexican Shepard’s pie, to mac n’ cheese. This alone with an amazing thing to see happening, but Ann takes it a step further. Ann makes sure there is enough for the PWM team who have families to take home. This awesome act of kindness, compassion, dedication, and caring is something that we would love to recognize. Thank you, Ann!

FSS Announces Winners for the Spruce Up for Spring Contest

Flight Services & Systems kicked off the spring season with a challenge to our General Managers with a Spruce Up for Spring contest. The contest was for the best-looking ground service equipment (GSE) and was extended to cover breakrooms, office spaces, and other areas of our operations. The contest started on March 15^th and recently ended on May 15^th.

An example of before (top) and after (bottom)
 from Palm Beach International Airport

Our corporate leaders provided a few guidelines for the General Managers to follow. They were to apply a fresh coat of paint to the GSE fleet with the result looking good from 25 feet away. They also could not cover up the FSS logo or asset numbers. For the breakrooms and office spaces, the guideline was simple: make it look and function better than before.

The General Managers and their teams went to work. They provided corporate with before photos and continuously documented their progress along the way. At the end of the contest, members of our corporate staff judged the photos, and here are the results:

• 1^ST PLACE and $1000 PRIZE - Palm Beach International Airport (PBI)
• 2^nd PLACE and $500 PRIZE – Huntington Tri-State Airport (HTS)
• 3^rd PLACE and $250 PRIZE – Chicago O’Hare International Airport (ORD)

The checks will be made out to the General Managers and Operations Managers. They will decide how the prize money will be used. FSS would like to thank all of the stations for participating. Great job, team!

Congratulations to Brandi Ellison

Brandi Ellison
SEA General Manager

Brandi joined FSS in April 2020 as our Operations Manager at Seattle-Tacoma International Airport. She was recently promoted to General Manager. Brandi comes to FSS with a wealth of aviation experience and knowledge. She started her aviation career in 2007 as a flight attendant for United Airlines. As her career progressed, Brandi held several managerial positions where she developed her professional customer service and leadership skills.

She is also expanding her aviation knowledge. Brandi is currently enrolled at Embry Riddle Aeronautical University where she is studying Aviation Business Administration and Management. She is expected to graduate in December 2020. Flight Services and Systems is excited to have Brandi onboard.