FSS Employee Spotlight - Ann Doucette

PWM Customer Service Representative Ann Doucette

Portland International Jetport (PWM) Operations Manager June Thompson wanted to spotlight Ann Doucette. Ann started with FSS in October 2019 as a customer service representative for Southwest. Her outgoing personality and people-first mentality have helped her become an outstanding customer service representative. However, that’s not the reason June wanted to spotlight Ann.

Ann stepped up to help her fellow employees during the COVID-19 pandemic. One day each week, Ann cooks for the entire FSS staff at PWM. She’s made everything from meatball subs, mini cheesecakes, cherry and apple strudel, Mexican Shepard’s pie, to mac n’ cheese. This alone with an amazing thing to see happening, but Ann takes it a step further. Ann makes sure there is enough for the PWM team who have families to take home. This awesome act of kindness, compassion, dedication, and caring is something that we would love to recognize. Thank you, Ann!