Sarah Merrill Promoted to PWM Operations Manager

General Manager Kristean Jacobs of Portland International Jetport (PWM) has promoted Sarah Merrill to Operations Manager. Sarah will be taking over for the departing June Thompson. Thank you to June for your many years of service!

Sarah has been with Flight Services & Systems (FSS) since November 2011 when she started her career as a mobility assistance agent. Recently, she held the position of Customer Service Supervisor where she trained new employees, provided them guidance, and ensured employees adhered to the quality of standards and followed proper procedures.

Sarah will work closely with General Manager Kristean Jacobs in continuing the smooth operation of PWM. Congratulations to Sarah – we are thrilled to have you managing our teams in PWM!

Welcome Aboard, Matthew Allen!

Flight Services & Systems (FSS) is thrilled to announce Matthew Allen as General Manager for the Indianapolis International Airport (IND) station.

Matthew comes to FSS with 4 years of aviation industry experience. He started his career as the Lead Ramp Agent for Delta Ground Service in Pittsburgh, Pennsylvania. Before coming to FSS, Matthew served as General Manager for Trego-Dugan Aviation at State College, Pennsylvania where he developed his strong communication and leadership skills. Matthew also puts a focus on safety and procedures. As General Manager, Matthew ensured success through effective staffing and training while adhering to safety regulations and well-timed customer service.

Matthew has his Associates in Aeronautics and Professional Piloting from Embry Riddle Aeronautical University. He is currently working towards his Bachelor of Science in Aeronautics from Embry Riddle Aeronautical University. Welcome aboard, Matthew!

Company Announcements - October 2020

Flight Services & Systems is thrilled to announce that we have promoted George Nikolouzos to Vice President of Operations. He will be moving on from his role as General Manager of our Boston Logan International Airport (BOS) location. Holly Egan will be taking over for George and you can get to know more about Holly by clicking here. George will be overseeing the daily operations of all FSS locations and mentoring our General Managers. Congratulations, George!

We are also excited to announce that we have promoted Michael Joseph to Vice President of Training, Compliance, Safety, and Security. In his new role, Michael will be working closely with our General Managers, including Palm Beach International Airport General Manager and Acting Compliance Officer Evian Medrano, to ensure training and compliance are up to date. He will also partner with FSS Director of Aviation Security Hovav Frenkel for aviation security and safety training. Congratulations, Michael!

Lastly, we have promoted Jimmy Dillard to Training Manager. Jimmy was our General Manager at San Antonio International Airport (SAT) and most recently Charleston International Airport (CHS). Cody Jackson will be taking over for Jimmy and you can get to know more about Cody by clicking here. In his new role, Jimmy will work with Vice President Michael Joseph in all training related situations and procedures. Congratulations, Jimmy!

FSS Employee to the Rescue at HTS

Flight Services & Systems, along with Huntington Tri-State Airport General Manager Stephanie Brown, would like to recognize Ramp Agent Aaron Moore. Thanks to his quick thinking and response, Aaron was able to immediately take care of an emergency GSE issue without any injury to himself or his co-workers. He was also able to prevent damage to the surrounding aircraft. Aaron helped contain a dangerous situation and prevented it from becoming a disastrous one. Excellent job, Aaron!

FSS Seattle-Tacoma Team Receives Praise from Sun Country Airlines

We love hearing about how our teams are doing out in the field. We received work from Holly at Sun Country Airlines about how our Seattle-Tacoma International Airport team. Led by General Manager Brandi Ellison, our employees have been doing a fantastic job. Below is a snippet from the email that we received.

Just a note of thanks. It is uncommon that we experience the volume for assistance as we did today for flight SY285/286 and you guys rocked! All the passengers were pleased with the service and we couldn't have done it without your team at FSS.  One passenger in particular raved about her experience to the gate. She said of all the wheelchair agents she has ever had- Zac was the kindest agent she had ever dealt with. I had to agree with her. He always goes out of his way to accommodate any passenger, treating them like family and that means a lot to us as well as the passengers. THANK YOU Again!  

Fantastic job, Brandi, to you and your team!

Safety a Top Priority at SAT

Flight Systems & Services would like to recognize Christina Salazar. Christina works as the Customer Service Lead at San Antonio International Airport (SAT).

Last week, there was an issue with the jet bridge during a Sun Country Airlines flight. The jet bridge wasn’t lining up with the aircraft. Recognizing that this was a potential safety issue for passengers, Christina jumped into action and followed the proper procedures in stopping boarding and contacting her supervisor. Even though there was a slight delay, all the passengers were safely boarding.

By following procedures and taking action, Christina was able to prevent a dangerous situation from becoming a disastrous outcome. Thank you, Christina, and keep up the good work!

Welcome Aboard, Cody Jackson

Flight Services & Systems (FSS) is thrilled to announce that Cody Jackson will be taking over for Jimmy Dillard as General Manager for Charleston International Airport (CHS). Jimmy will be our new Training Manager at our corporate headquarters in Cleveland, Ohio.

Cody comes to FSS with 8 years of aviation industry experience. He started his aviation career as a Ramp Supervisor for Jetstream Ground Services that handled American Airlines in Pittsburgh, Pennsylvania. While at Worldwide Flight Services, Cody worked as a Ramp Agent Supervisor for JetBlue Airways, Air Canada, and Allegiant Air. While with Trego-Dugan Aviation, Cody held several management positions at multiple stations, including CHS. During his time at Trego-Dugan Aviation, Cody maintained relationships with Frontier Airlines, WOW Air, Condor Airlines, Spirit Airlines, Allegiant Air, and Vacation Express while developing his managerial skills. Cody is detail-oriented especially with audits, following procedures, and daily reports.

With Cody’s attention to detail and exceptional communication skills, we’re expecting the transition at CHS will be a smooth one. We are looking forward to having Cody as part of the FSS team.

FSS Employee Goes Above and Beyond at SEA

Flight Services & Systems is recognizing Agent Mahabir Khanal. Mahabir works out of our Seattle-Tacoma International Airport station at the North Satellite terminal. On a recent Alaska Airlines flight, one of the flight attendants noticed Mahabir’s positive attitude while helping passengers. According to the flight attendant, Mahabir was going above and beyond to be positive and keeping passengers safe and happy. The flight attendant was so blown away by what Mahabir was doing, they let Alaska Airlines management know.

During the coronavirus pandemic, many passengers have had concerns about social distancing and safety. It’s employees like Mahabir who are a great comfort to them by having a positive attitude. Thank you, Mahabir, and keep up the good work!

Welcome Aboard, Holly Egan

Flight Services & Systems (FSS) is excited to announce that Holly Egan will be taking over for George Nikolouzos as General Manager for Boston Logan International Airport (BOS). George will expand his role as Vice President of Operations for FSS.

Holly comes to FSS after spending 13 years with JetBlue Airways as a Zone Coordinator at BOS. While at JetBlue, Holly’s duties included coordinating daily operations, tracking fleet launches, and training new Operations Crew Members. She also communicated with all departments, including management and ramp teams, within Boston local. Holly worked closely with business partners, including FSS, and System Operations Coordinators and Planners.

We are looking forward to having Holly as part of the FSS team.

Holly is a graduate of Embry Riddle Aeronautical University where she studied Aerospace Studies.

FSS Employee Stands Guard at BOS

Flight Services & Systems would like to recognize Devonte Wilkins. Devonte is a supervisor at Boston Logan International Airport (BOS) for Signature Flight Support. A pilot who had forgotten their credentials attempted to board an airplane. Since this is a violation and a security issue, Devonte prevented the pilot from boarding and instructed him to return with his credentials. 

It’s watchful eyes and following procedures like Devonte did that are the best security measures. Thank you, Devonte, and keep up the great job!