Flight Services & Systems (FSS) is excited to welcome General Manager Olga Gudiel, Yumi Nang, and Michael Evans to the FSS team.
Olga Gudiel
Olga Gudiel has been named the General Manager of Boston Logan
International Airport (BOS). She comes to FSS with six years of aviation
industry experience with four of them being managerial. Olga started her career
at ATS where she was a Guest Service Agent for Spirit Airlines. During her time
at ATS, Olga had daily interactions with customers and made them feel welcomed
with her friendly and professional manner.
Recently, Olga was the Operations Manager for Sky Handling
Partner USA. She oversaw operations for AirFrance/KLM, Norwegian, Scandinavian
Airlines, and Cathay Pacific. Olga also managed over 250 employees while
holding weekly meetings with the airlines to discuss overall operational needs.
Olga has a Bachelor’s in Hospitality Management from Bellows
College and a Bachelor’s in Business Administration from Endicott College.
Yumi Nang
As the new General Manager of Chicago O’Hare International
Airport (ORD), Yumi Nang comes to FSS with over sixteen years of aviation
experience. She started her career at Worldwide Flight Services (WFS) where she
was a Passenger Service Supervisor. For seven years, Yumi managed and evaluated
the performance of 30 WFS agents for Japan Airlines. She also acted as an
interpreter for Japanese passengers.
She left WFS to join the team at American Airlines as a
Customer Care Agent. She worked her way up to become the Customer Service
Manager. During her nine years with American Airlines, she conducted internal
audits to assess compliance with operation procedures, employee standards, and
FAA and airport requirements. She also volunteered as a member of the CARE
TEAM, acted as President of the APES BRG, and was the Customer Service
Coordinator relief for Japan Airlines and Iberia.
Yumi earned her Bachelor’s in International Business from
North Park University.
Michael Evans
Michael Evans has been hired as the General Manager at
Huntington Tri-State Airport (HTS). He comes to FSS with over twenty-six years
of managerial and leadership experience. Throughout his career, Michael has
managed on average thirty-five employees. He has assisted in the development
and implementation of safety awareness programs at previous jobs. He has also
created a culture of safety, performance, and quality at his various stops. In
his General Manager role, Michael will be a key driver towards our safety and
security activities and initiatives while upholding our customer service standards.
Michael is a United States Army and Desert Storm Veteran.
During his service, he was an OH58 D Helicopter Crewman and was awarded three
Air Medals for Bravery. He attended the University of Findlay and is also an
FAA private pilot.
Welcome aboard Olga, Yumi, and Michael!
