September's WOW! Award Winners

A Flight Services & Systems (FSS) employee receives a WOW! Award for their outstanding achievement in customer service, honesty, integrity, and goodwill. A General or Operations Manager can nominate employees based on the actions they witness or when they’re notified by the TSA and/or another airport and airline management. Depending on their actions, recipients receive a certificate, recognition on social media, a spotlight in our bi-monthly Flight Plan newsletter, and/or a $25 Walmart gift card. Below is the WOW! Award winners for September!

All Eyes on Safety and Security

We had several employees receive WOW! Awards for their efforts in safety and security. Elmira Akhmedova of Seattle-Tacoma International Airport (SEA) received her award for successfully passing a TSA access test during one of our above and below wing operations. Cody Cofferen of Portland International Jetport (PWM) passed a TSA badge challenge by stopping a TSA agent who didn’t have their credentials visible. Jairo Navarro of Fresno Yosemite International Airport (FAT) passed five consecutive cabin search tests during a month and a half span. The cabin search test was created by Director of Aviation Security Hovav Frenkel to ensure our staff is performing their duties and being mindful of security and safety.

Two Employees Receive Praise from Our Partners

FSS received compliments on two of our employees from our airline and airport partners. Silver Airways passed along their sincere thanks to Charleston International Airport (CHS) Ramp Agent Damian Bing. Damian has earned the reputation amongst the Silver Airways Flight Crews for being the “person in CHS that gets it done”. Andrew Brown of Boston Logan International Airport (BOS) received a compliment from a Massport Supervisor. According to the supervisor, Andrew is one of the best agents that we have ever had because he follows the procedures and is willing to learn.

Fantastic job to all our WOW! Award winners! Keep up the good work and set the example for your teammates to follow!