A Flight Services & Systems (FSS) employee receives a WOW! Award for their outstanding achievement in customer service, honesty, integrity, and goodwill. General and Operations Managers nominate employees based on actions they witness or are notified of by TSA and other airport and airline management. Recipients receive a certificate, recognition on social media, a spotlight in our bi-monthly Flight Plan newsletter, and a $25 gift card. Below are the WOW! Award winners in April:
TRIO PASS FIVE CONSECUTIVE CABIN SEARCH TESTS
We had three employees who passed five consecutive cabin search
tests; Eric Alyward and Francisco Juarez of Fresno Yosemite International
Airport (FAT), and Aaron Moore of Huntington Tri-State Airport (HTS). All three
work as Ramp Agents and take cabin searches very seriously. On behalf of FAT
General Manager and HTS Operations Manager Cynthia O’Brien, congratulation to Eric,
Francisco, and Aaron on a job well done!
Kevin Gonzalez (ORD)
Chicago O’Hare International Airport General Manager Jimmy
Dillard is recognizing Ramp Agent Kevin Gonzalez. During a British Airways freighter,
Kevin noticed that someone was trying to access the aircraft. He stopped the
person from boarding and requested to see some identification. The identification
revealed the person involved was a TSA Agent who was conducting a test. Kevin passed
and the agent informed General Manager Dillard as well as British Airways.
Congratulations, Kevin!
Bak Bol (BOS)
During a security test at Boston Logan International
Airport, Security Agent Bak Bol noticed something wasn’t quite right. He grabbed
his phone and was in the process of calling Massachusetts State Police (MSP) when
the TSA Agent identified themselves. During the conversation afterwards, Bak
told the TSA Agent that he understood that he had to keep the agent under
observation until the MSP arrived. The agent informed Vice President of Operations
George Nikolouzos and General Manager Gordana Maric that Bak had passed the
test. Congratulations, Bak!
The PWM Crew
FSS had three Portland International Jetport employees receive
WOW! Awards for their action during TSA challenges. Nathaniel Ohman and Ethan
Ricard were recognized last month (read more by clicking here). This is their
third successful test and each of them received a certificate and a $50 gift
card. Ian Cooke passed his challenge the same day that he received his SIDA badge.
Along with General Manager Kristean Jacobs, FSS congratulates Nathaniel, Ethan,
and Ian!
