Flight Services and Systems (FSS) takes aviation safety very seriously. In celebration of National Safety Month, we're sharing the "Dirty Dozen" of human factors that can affect aviation safety.
1. Lack of Communication: "Only 30% of verbal communication is received and understood by either side in a conversation." Ensure confirmation, repeat back what was said, and don't be afraid to ask again.
2. Complacency: This is the "overconfidence from repeated experience performing a task."
3. Lack of Knowledge: If something is not understood, ask your supervisor or manager to help you better understand.
4. Distractions: They are the #1 cause of forgetting information, ensure full attention is given well on the ramp.
5. Lack of Teamwork: After your team discusses how to perform a task, ensure everyone understands and agrees. Trust each other and set assigned task to ensure everyone know what they should be doing.
6. Fatigue: Watch for symptoms in yourself and others. Have others double check your work if needed.
7. Lack of Resources: Contact station or corporate management with any needs - before it is too late!
8: Pressure: Errors can be caused by real or perceived forces.
9. Lack of Assertiveness: Express concerns but offer positive solutions. Anyone should feel able to "speak up."
10. Stress: Take a rational and procedural approach to solving problems. Find a good stress reliever/outlet.
11. Lack of Awareness: The "failure to recognize a situation, understand what it is, and predict the possible results."
12. Norms: Identify and eliminate negative norms (expected, yet unwritten, rules of behavior).
FSS works tirelessly to ensure all our employees receive the proper training and receive regular communications to keep aviation safety at the top of their minds.
