A Flight Services & System (FSS) employee receives a WOW! Award for their outstanding achievement in customer service, honest, integrity, and goodwill. General and Operations Managers nominate employees based on actions they witness or are notified of by TSA and other airport and airline management. Depending on their actions, recipients receive a certificate, recognition on social media, a spotlight in our bi-monthly Flight Plan newsletter, and a $25 gift card. Below are the WOW! Award winners in May:
CHALLENGE ACCEPTED
During a Frontier Airlines flight, San Antonio International
Airport (SAT) Ramp Agent Michael Sloan was working in the bag room. He noticed
that a TSI agent was walking around the bag room with their badge tucked in
their vest. Michael stopped the agent and asked to see their badge. In doing so,
he passed the test. Congrats, Michael!
SAT Customer Service Lead Christina Salazar was in the
middle of boarding when she noticed a TSI agent trying to walk side-by-side a
passenger. She stopped the agent and pulled them aside. Because of her quick
thinking and training, Christina passed the test. She was also recognized last
year for her actions which you can read by clicking here. Congrats, Christina!
Portland International Jetport (PWM) Ramp Agent Trevor
Jordan successfully passed a TSI challenge. During a flight, he noticed a TSI
agent walking around without their badge properly displayed. Trevor stopped
them and asked to see their badge. The TSI agent congratulated Trevor and
informed General Manager Kristean Jacobs that he had passed. Congrats, Trevor!
TSA agents tried to enter an aircraft without badges from above
and below wing at Seattle-Tacoma International Airport. Newly hired Security
Agents Emily Reynolds and Joshua Vanderhoven stopped the agents and asked to
see their badges. Emily and Joshua’s actions were reported to General Manager
Zach Cox who was beyond proud of his newest employees. Congrats, Emily and
Joshua!
TWO RECEIVE COMPLIMENTS AT PWM
General Manager Kristean Jacobs and Mobility Assistance
Agent Lynn Walker both received compliments from passengers. Kristean had
helped a travel-weary family after their stroller was misplaced. Seeing that
the family was exhausted from their flight, Kristean wrote down their contact
information and got started on their claim. Once she had the claim number,
Kristean sent a text to the passengers and followed up the next morning. The
stroller was found, and the family was so impressed with Kristean, they emailed
Southwest Airlines to let them know. Terrific job, Kristean!
Seeing some passengers confused and lost, Lynn jumped into
action. One of the passengers had a mobility issue and gladly took the
wheelchair that Lynn offered. She helped guide the passengers through check-in,
TSA, and to their gate. She then returned to make sure that the passengers
boarded their plane without any difficulty. According to the passengers, “Lynn
saved the day!”. Awesome job, Lynn!
PAIR OF FSS EMPLOYEES PASS 5 CONSECUTIVE CABIN SEARCH TESTS
Congratulations to Roberto O’Hara of San Antonio International
Airport (SAT) and Ryan Spinda of Huntington Tri-State Airport (HTS)! They
recently passed five consecutive cabin search tests at their respective
airports. SAT General Manager Zach Jackson and HTS Operations Manager Cynthia O’Brien
were notified of their achievements by the Director of Aviation Security, Hovav
Frenkel.
IND EMPLOYEE RECEIVES PRAISE FROM ALASKA AIRLINES PASSENGERS
Indianapolis International Airport (IND) Operations Manager
Hugh Dennis presented Customer Service Agent Royann Clark a WOW! Award. Royann
had received 5 kudos from Alaska Airlines passengers on her outstanding
customer service…within 3 days! Congrats, Royann, and keep up the great job!
