Flight Plan

February's WOW! Award Winners

A WOW! Award is given to any FSS employee for their outstanding achievement in the following: Customer Service, Honesty, Integrity, and Good Will. Award submissions are performed by the General Manager and details of the act for which the award is being presented. Recipients of the WOW! Award receive a certificate, recognition on our social media, a spotlight in our bi-monthly Flight Plan newsletter, and a $25 gift card. WOW! Award winners for February are:

	Anthony Vazquez (JAX) Anthony is a ramp agent at our Jacksonville International Airport (JAX) location. He was awarded a WOW! Award for stopping a TSA agent during a Silver Airways flight. The TSA regularly tests our employees for aircraft safety and security purposes. Congratulations, Anthony!
	Kenneth Edwards (PBI) Kenneth is based out of our Palm Beach International Airport (PBI) location as a ramp agent. He also stopped a TSA agent and passed a security test performed by the TSA. This happened during a Bahamas Air flight. Kenneth was also recognized by PBI in December for winning the Airport Security Challenge. Congratulations, Kenneth!
	Julian Footman (SAT) Julian is from our San Antonio International Airport (SAT) location and works as a ramp agent. During a recent Frontier Airlines flight, Julian challenged two TSA agents and in doing so, passed their test. TSA congratulated Julian and informed General Manager Zach Jackson of the details. Congratulations, Julian!
	Richard Bernard (PBI) Richard works at our Palm Beach International Airport (PBI) locations as a ramp agent. He took it upon himself to ensure our supply carts were cleaned up and maintained for longevity and simplicity during inventory. General Manager Evian Medrano was so impressed with Richard that she awarded him a WOW! Award. Richard has also been named as the station’s trainer. Congratulations, Richard!

Employee Announcements - February 2021

	Jimmy Dillard Flight Services & Systems (FSS) would like to announce that Jimmy Dillard has been named the new General Manager for our Chicago O’Hare International Airport (ORD) location. He has held the same position previously at two of our other locations; San Antonio International Airport (SAT) and Charleston International Airport (CHS) where he ran successful operations. Recently, Jimmy worked in our corporate headquarters as our Training Manager and oversaw all our training procedures and efforts. Jimmy proudly served in the Air Force where he honed this administrative and management skills. Congratulations, Jimmy!
	Matthew Allen Matthew Allen has taken over as Training Manager. He was most recently our General Manager at Indianapolis International Airport (IND) where he continued to set high marks on our Alaska Airlines’ scorecard. Matthew’s deep knowledge of the aviation industry, both learned the classroom and real-life setting, will be a key asset for FSS and the Training Department. Matthew has his Associates in Aeronautics and Professional Piloting from Embry Riddle Aeronautical University where he is also working towards his Bachelor of Science in Aeronautics. Congratulations, Matthew!

February's Employee Spotlight: Madeline Lima

Madeline Lima
PBI Ticket Counter Supervisor

Flight Services & Systems (FSS), along with General Manager Evian Medrano, is celebrating Madeline Lima as our Employee Spotlight for February. Madeline is one of our supervisors at Palm Beach International Airport (PBI) and watches over the Frontier Airlines ticket counter. Evian has been an instrumental part of our recent startups and is often away at the various airports. During her time away, Madeline has stepped up, taken on more of a leadership role, and has become someone that her co-workers can look to for guidance. She has helped ensure the smooth operation of PBI and has been a “go-to” person for Evian. Thank you, Madeline, for all your hard work and continued leadership.

FSS Milestone Anniversaries - February 2021

FSS would like to recognize and say "thank you" to our employees who have been with us throughout the years. Celebrating milestone anniversaries in February are:

15+ Years

Kwok Cheung (BOS) - 17 Years
Piro Andrea (BOS) - 15 Years
Jorland Plasari (BOS) - 15 Years

10+ Years

Aura Mino (DFW) - 13 Years
Patrick King (BOS) - 11 Years
Waleed Razooq (BOS) - 10 Years
Eric Ewing (FAT) - 10 Years

5+ Years

Mulaw Kebede (BOS) - 9 Years
Mulubirhan Meles (BOS) - 9 Years
Luis Garcia (DFW) - 9 Years
Adrian Grant (CHS) - 8 Years
Angelia Love (DFW) - 8 Years
Long Lee (FAT) - 8 Years
Younes Lamtouni (BOS) - 7 Years
Madeline Lima (PBI) - 5 Years

SAT Employees Receive WOW! Awards

Doniel Miller, Alberto Vasquez, and Brian Carothers
presented with their WOW! Awards

Flight Services and Systems (FSS) proudly presented WOW! Awards to Doniel Miller, Alberto Vasquez, and Brian Carothers of San Antonio International Airport (SAT). During a Volaris flight, our team verified a TSA inspector’s badge, found a planted security test object, and correctly answered several security-based questions. General Manager Zach Jackson and the rest of FSS is extremely proud of this ramp team. Congratulations, Doniel, Alberto, and Brian, and way to set the example!

A WOW! Award is given to any FSS employee for their outstanding achievement in the following: Customer Service, Honesty, Integrity, and Good Will.

Congratulations to Our New Operations Managers!

Flight Services & Systems (FSS) has promoted several of our employees to Operations Managers.

Jacqueline Gibson
ORD Operations Manager

Jacqueline Gibson (ORD)

Before joining the FSS team, Jacqueline worked at DNata and Swissport at Chicago O’Hare International Airport (ORD) where she worked on the ramp unloading aircrafts. She was instrumental during the startup up of Viva Aerobus, FFS’s first ground handling operation at ORD. Since joining FSS, General Manager Jimmy Dillard has been impressed with Jacqueline’s leadership and coaching abilities and is excited to see Jacqueline grow into the Operations Manager position. Jacqueline was featured in January's Employee Spotlight which you can read by clicking here. Congratulations, Jacqueline!

David Sifuentes
FAT Operations Manager
David Sifuentes (FAT)

General Manager Rhett Williams of Fresno Yosemite International Airport (FAT) recently promoted David Sifuentes to Operations Manager. David has a long aviation history having worked with Allegiant Air and American Airlines on the above and below wing operations. He started with FSS in 2012 on the ramp. David worked his way up the ladder as a lead, supervisor, and finally safety coordinator. With his first-hand knowledge of the FAT operation, Rhett, along with the rest of the FSS team, are looking forward to David developing into his new role. Congratulations, David!

Cynthia O'Brien
HTS Operations Manager
Cynthia O’Brien (HTS)

Cynthia O’Brien has taken over as Operations Manager of our Huntington Tri-State Airport (HTS) location. Cynthia has been with FSS for several years and is well respected by her employees. Her leadership and aviation industry knowledge will be a great asset not only to our HTS crew but for American Airlines as well. We are thrilled about Cynthia’s development and growth as Operations Manager. Congratulations, Cynthia!

HTS Welcomes Back American Airlines

Welcome back to HTS, American Airlines!

On January 5^th, 2021, the Huntington Tri-State Airport (HTS) crew was excited to welcome back American Airlines. Operations had ceased a few months prior due to the COVID-19 pandemic. Under the leadership and guidance of Vice President of Operations George Nikolouzos and newly appointed Operations Manager Cynthia O’Brien, the restart went as smoothly as can be. A few days prior, our crew took refresher courses to make sure that they were ready for this restart. From everyone at corporate, awesome job HTS team and welcome back to Huntington, West Virginia, American Airlines!

Check out the short video we created using photos from the restart. Enjoy!

FSS Milestone Anniversaries - January 2021

FSS would like to recognize and say "thank you" to our employees who have been with us throughout the years. Celebrating milestone anniversaries in January are: