A Flight Services & Systems (FSS) employee receives a WOW! Award for their outstanding achievement in customer service, honesty, integrity, and goodwill. General and Operations Managers nominate employees based on actions they witness or are notified of by TSA and other airport and airline management. Depending on their actions, recipients receive a certificate, recognition on social media, a spotlight in our bi-monthly Flight Plan newsletter, and/or a $25 Walmart gift card. Below are the WOW! Award winners in July.
Lynn Hill (left) and Kayla Oliphant
PWM & IND EMPLOYEES RECEIVE SPECIAL RECOGNITION
FSS had two employees receive special recognition at their
respective stations. Lynn Hill, a mobility assistance agent with us since 2017,
was recognized by Portland International Jetport (PWM) for her outstanding customer
care and exceptional work performance while assisting passengers.
Kayla Oliphant, our Departure Coordinator at Indianapolis
International Airport (IND), received a lovely compliment from an Alaska
Airlines passenger. Kayla went so far above and beyond for the passenger, they
wanted to convey their appreciation. Below is a snippet of the compliment we
received:
“She [Kayla] was extremely patient and accommodating and got
me on a direct flight from IND to SEA. She spent nearly an hour on the phone
with Alaska [Airlines] to make this happen. While assisting other customers. I
was so grateful for everything she did for me and for sticking with me thru
such a challenging process. Kayla provided me the best, bar none, customer service
I have ever had.”
FSS is extremely proud of Lynn and Kayla for their commitment
to go above and beyond for passengers. Excellent job, Lynn and Kayla!
NOTHING GETS BY OUR FAT CREW
As part of our audits, we routinely test our employees to
make sure they’re keeping a close eye on aviation security and safety. Our
Fresno Yosemite International Airport (FAT) crew has done extremely well in July.
According to FSS Director of Aviation Security, Hovav Frenkel, who is also a
world-renown aviation security expert, 6 employees passed 5 consecutive cabin
search tests. Some of them completed the task twice! Below are the names of
those special employees:
- Francisco Juarez (2x)
- Martin Fonseca (2x)
- Oscar Lopez (2x)
- Jario Navarro
- Estaban Rodriguez
- Leo Saaverda
Awesome job, FAT crew!
FSS EMPLOYEES PASS TSA CHALLENGES
Along with our audit, FSS employees are also subject to TSA
challenges. We had several employees who passed these challenges in July. Below
are the names of those employees:
- Rancho Hunt (Chicago O’Hare International Airport)
- Didia Bacon (Dallas-Fort Worth International Airport)
- Ryan Spinda (Huntington Tri-State Airport)
- Elmira Akhmedova (Seattle-Tacoma International Airport)
Way to go, Rancho, Didia, Ryan, and Elmira!
