FSS Employee Receives Praise from Southwest Airlines at PWM

PWM Customer Service Representative Netta Brown
Flight Services & Systems would like to recognize Netta Brown. Netta is a customer service representative for Southwest Airlines at Portland International Jetport.

During a recent flight, a passenger’s luggage went missing. Netta gathered the passenger’s information and tried to locate the missing luggage. During this time, the passenger’s husband had left their car unoccupied in the cell phone lot. Typically, an unattended vehicle in the cell phone lot would be towed. To help ease the passenger’s concerns, Netta called to ensure that the car wouldn’t be towed. The passenger and her family were so appreciative of Netta’s efforts that they emailed Southwest to sing her praise.

Fantastic job, Netta!